COURSE OVERVIEW

Students will learn troubleshooting methodology as well as the troubleshooting toolkit a security engineer and ExtremeControl administrator can use. This knowledge will be reinforced through hands-on lab experience with networking equipment, where students will perform real-world tasks.

WHO SHOULD ATTEND

This course is designed as troubleshooting training for individuals responsible for maintaining ExtremeControl within the ExtremeCloud IQ – Site Engine suite, as well as the AAA framework in an organization.

MANDATORY PREREQUISITE

Students should already possess a learning credential for ExtremeControl – Installation and Configuration.

COURSE OBJECTIVES

Upon completion of this course, students will have gained the working knowledge to:
• Determine whether an issue is client-related or not
• Diagnose the ExtremeControl engine and the AAA setup using built-in tools
• Collect support data and open a case in GTAC
• Earn a learning credential on the Professional Program training path

AGENDA

• Troubleshooting Mindset
• Troubleshooting Toolset
• General Troubleshooting
• Authentication Issues
• Authorization Issues
• End-System Issues
• Captive Portal Issues
• GTAC Case Preparation